Hubbcat: Clear communications on customs supported firm’s growth

Being able to turn to its Local Enterprise Office for help with customs training has been of enormous benefit to Wicklow technology company Hubbcat.

Use the Brexit Readiness Checker to review your firm’s preparedness 

Simon Smith (CFO Hubbcat)

As well as looking to develop export sales, the communications equipment company imports kit from –

and through – the UK. Indeed, the business had an international aspect to it even before it was founded, in late 2019. That’s because the team behind it spent many years working together in the Caribbean, in the telecoms sector. Chief Financial Officer Simon Smith met friends and co-founders Alan Bates and Damian Blackburn while he was on a consulting assignment in the Bahamas.

“Alan, who is from Greystones in Co. Wicklow, always wanted to come back to Ireland to start a business,” explains Simon.

The founders had spotted a gap in the market for ‘push to talk’ (PTT) communications solutions. It allows for devices that combine walkie talkie technology with mobile phones, a better value alternative that allows people to talk instantly via the Internet.

Whether there are 10 or 100 people who need to communicate instantly, PTT can facilitate that. It works regardless of whether they are in different parts of a factory, or different parts of the globe.

Hubbcat’s first office was over a mechanic’s workshop near Greystones, Co. Wicklow. It wasn’t ideal. “We’d have to run downstairs and ask the guys if they could stop working while we pitched for business,” he laughs.

Despite the challenges this posed, one of its first wins was a major one – to supply a Covid-19 solution to

the Government of the Bahamas. Hubbcat’s solution allows visitors to the country to be monitored as they quarantine, with app-based geofencing that emits an alarm if a person quarantining breaks the rules.

The wider applications for PTT technology are simply enormous, he points out. “It’s a one size fits all communications system for workforces. They can use it as an app that sits on top of their mobile phones or via a custom device, which we supply too,” he explains.

Among its most compelling use cases are hospitality and events management, where large numbers of staff often need to keep in constant contact in a cost effective and reliable manner.

Because of the pandemic however the founders have focused first on facilities management, helping personnel to keep one another safe as they move around large and possibly empty buildings. Hubbcat can provide security and peace of mind with a ‘man down’ alert that combines a panic button with geolocation.

Local Enterprise Office the first step for exports – and imports

One of the founders’ first ports of call when setting up the business was Local Enterprise Office Wicklow which provided it with a Priming Grant, a Trading Online Voucher and mentoring.

As Hubbcat grew it moved into a local enterprise park – away from noisy car repairs – and expanded its customer base by moving into sectors such as pharmaceutical manufacturing and international food retail.

It doesn’t just export its solutions overseas, it also imports equipment, including PTT devices, from a range of countries. This includes items that are either sourced from the UK or sourced elsewhere, but which travel through the UK to get here.

It’s for that reason that Simon signed up for the Local Enterprise Office’s Prepare Your Business for Customs workshop which, because of Covid, took place online, in three two-hour sessions. “We are pitching for business in Northern Ireland and the UK so we needed to understand how new customs arrangements post-Brexit would impact on that,” he says.

The company is currently focusing on selling to facilities management companies in Ireland which are major international businesses, such as Brinks, Bidvest Noonan and Mitie.

“These are global operators. If we can grow our customer base here in Ireland with some of these global companies, we can get recommendations from them to help us grow internationally. To do that, we need to know about customs,” he explains.

The Prepare your Business for Customs programme answered all his questions. “It was really good, really detailed and the expert trainer who gave the workshop was really insightful. There are an awful lot of rules and regulations involved but the workshop helped me to get to grips with them, both in terms of software and of bringing in physical goods.”

Although Hubbcat already has experience exporting to the Bahamas, “UK and EU customs are completely different,” he points out. “The workshop explained about duty and International Commercial Terms (INCOTERMS) and outlined some of the risks and things to look out for, as well as where to go for help.”

It was highly interactive, he says, so that all participants were able to find the specific answers to questions they had about their own business.

“It’s good to know too that, in the Local Enterprise Office, I have a support network, somewhere I can go to if I’ve queries in the future.”

Use the Brexit Readiness Checker to review your firm’s preparedness 

VRAI: Finding opportunities for growth in Brexit times

It’s often been said that successful businesses look for the opportunities in every situation – but undoubtedly the challenges thrown up in 2020 have tested this theory to the max.

Niall Campion & Pat O’Connor


Irish company VRAI, which provides data-driven virtual reality training for “risky, remote & rare” industries, decided to face the challenges head-on, and subsequently discovered that both Covid-19 and Brexit gave them the opportunity to advance their business plans and grow.

“When Covid hit, the general advice was to hunker down, but we had a different idea, and that was to look at the opportunities and how our technologies could help the situation,” explains co-founder Pat O’Connor. “Our opportunity was in training. Zoom is great for a meeting or a workshop but try training someone for an offshore wind turbine through Zoom – it’s not going to work. We found that when we went to market for investment, there seems to be an understanding that there isn’t a platform out there to enable remote training in the same way that there is a platform available for remote meetings and calls. So Covid has brought forward those market opportunities for us.”

Brexit also brought its challenges, as it has for every business, but for VRAI, it was a no-brainer to mitigate the risk and set up a UK office, which opened in Gateshead in October 2020. “The UK market is very important for us – it’s so close to us geographically, but it’s also one of the largest economies in the world,” says Pat. “A lot of the big companies that we would deal with would have large offices in the UK.

“Specifically, we chose the Northeast for many reasons. 5,000 computer science students are graduating every year, the National Innovation Centre for Data is located in Newcastle, which ties into VRAI data focus. The Port of Tyne is the base for the Dogger Bank, currently the biggest offshore wind farm in the world.. And finally, we are based in the Proto Centre in Gateshead, which is described as the first immersive technology hub in the UK. The decision to open an office there became a no-brainer.”

Accelerating plans

“Imagine your first day working on an offshore wind turbine 100km from the coast of Scotland, waves as big as your house and the turbine the size of the Eiffel Tower – it’s very difficult to prepare for that scenario properly without some sort of simulation training.”

The features being developed for their HEAT VR training platform came from the company’s experience in dealing with large companies such as the IAG in Heathrow Airport, the United Nations in Somalia, and other Fortune 500 companies. “We learnt that there was a need for an underlying technology platform that enables simulation training,” says Pat. “There are three main parts to the platform – there’s the front end, where you can create training profiles for your employees, then the middle part, which is the simulation training in VR, and finally the back end, the data analytics and insights. We found that VR is an incredible medium for collecting data, as we’re producing about 100,000 data points per minute in terms of who you are, where you are and what you’re doing in the virtual world. We’re now adding biometric sensors, so you can also measure how you’re feeling. We can then analyse this data to improve performance and safety, and personalise training for individuals.”

One of the industries targeted by the company as ideal for their technology is the offshore wind sector. This feeds nicely into the company’s decision to open an office in Gateshead (as the UK is No.1 in the world for offshore wind, particularly in Scotland and the Northeast of England) – as well as their commitment to the “triple bottom line”.

“The triple bottom line means you focus not just on profit but also on your people and the planet,” explains Pat. “For instance, regarding people, we are committed to a gender-balanced workforce. We are trying to do something about it by committing to a gender-balanced shortlist for every job and sponsored Ireland’s first-ever female-only tech apprenticeship.

“On the planet side, we made a decision to look into how we can use our technologies to help the offshore wind industry grow, as this is definitely a ‘risky, remote and rare’ activity, but it also aligns very much with our desire to creating a sustainable business.”

Enterprise Ireland, which established an Offshore Wind Cluster in 2019, proved invaluable to VRAI when moving into the offshore wind industry. We are a part of HPSU with Enterprise Ireland,” explains Pat. “However, they’ve also been really great at helping us understand the market and make those introductions that are so valuable. It’s been a really symbiotic and useful relationship.”


New UK importing rules: Establishing a UK Presence

A recent Enterprise Ireland webinar outlined the key rules around customs that will come into effect when the Brexit transition period ends and discussed issues around establishing a UK presence. 


On 1 January 2021, the free movement of goods between the UK and Member States of the EU ends and the UK will become a ‘third country’.

Margaret Whitby, Head of Stakeholder Engagement at BPDG and Claire Wilson, Stakeholder Engagement at HMRC Customs and Borders Unit gave an overview of how the import/export rules will change.

“If you currently move goods to or from GB or EU, you only need an invoice and a transport order. After the end of the transition period the process will start with an export declaration and when you arrive at the ports in Great Britain you’ll need to have import declarations. So you will have up to nine additional procedures to take into account, depending on your role in the supply chain. These rules will come into play no matter what agreement is reached,” explained Whitby.


Staged introduction

Recognising the impact of coronavirus on businesses’ ability to prepare, the UK Government has decided to introduce the new border controls in three stages up until 1 July 2021 for UK imports.

“Most traders will not have to make import customs declarations on 1 January 2021 but those importing controlled goods (such as excise goods) will be expected to follow full customs requirements,” said Whitby. ​

“The requirement for safety and security declarations on import – Entry summary Declarations (ENS) will also be waived for six months.”

On 1 January 2021 the UK will join the Common Transit Convention (CTC) in its own right which allows duty to be suspended when moving goods across CTC member countries. EU goods arriving in the UK under transit will need to complete Office of Transit formalities.

“We intend to use a digital model to automate this process, making early use of the Goods Movement Vehicle System, which will support the Pre-Lodgement model for both imports and exports from July 2021,” said Wilson.

On 1 April 2021 the UK will phase in additional import documentation for animal products and on 1 July 21 it will implement full customs requirements and border checks.


General requirements and preparation

A UK importer and exporter will need to have an Economic Operators Registration and Identification (EORI) number (goods not services) issued by the UK and EU importers and exporters must have an EORI number issued by an EU Member State.

“You also need to agree terms and conditions with your UK importer and ensure that responsibility for customs checks, duties, verification and release regimes is clear,” said Whitby.

Since the announcement of the EU-UK Trade and Cooperation Agreement (TCA), there will be no quotas or tariffs applied on trade between the EU and the UK.


Declaration requirements from January 2021 to July 2021

Claire Wilson gave details about declaration requirements for imports and exports.

“Traders bringing goods from the EU to the UK will need to declare their goods to customs. Goods must be declared in advance of crossing if moving through a listed Ro-Ro port or a location without existing systems.

“Traders moving non-controlled goods to the UK will be allowed to declare their goods by making an entry into their own records. They will be required to submit this information via a supplementary declaration within six months of import and pay the duty via an approved duty deferment account at that point,” explained Wilson.

Traders moving controlled goods will need to make a frontier declaration. If the goods are coming in through a location without systems that would allow the trader to notify HMRC that goods have been imported, the trader must manually arrive the declaration in HMRC systems (including entry to the Excise Movement and Control System for excise duty suspended goods) by the end of the working day following the physical crossing.

The UK is moving to full customs control for exports from 1 January so traders exporting goods from the UK into the EU will need to submit export declarations and safety and security information.

If goods are moving via a non-inventory linked location the customs declaration will need to be submitted as “arrived” while the goods are at the trader’s premises. HMRC will notify the trader if the goods have “permission to progress” or need to be taken to a facility for a check.​ If goods are moving through a location with existing inventory systems the standard Rest of World export model will be followed.

From 1 July everything moves to Rest of World procedures.

“We’re working now with border locations to develop how they will manage goods moving through. Some will use the temporary storage model, or the newly developed Pre-lodgement model, some will use the new IT system called the Goods Vehicle Movement Service to support the Pre-lodgement model for both imports and exports and to facilitate Transit movements,” said Wilson.


VAT and Excise

The UK Government announced that from 1 January 2021 postponed VAT accounting will be available to UK VAT registered businesses (including Non Established Taxable Persons) for imports of goods from all countries.

On 1 January 2021, the Rest of World rules will apply to imports and exports of excise goods moving between the UK and the EU.  Businesses will need to complete customs import and export declarations using the relevant codes for duty paid or suspended goods. If businesses move duty suspended excise goods to and from a tax warehouse to the place they enter and exit the UK they must use the UK version of Excise Movement and Control System (UK EMCS). UK EMCS must also be used to move duty suspended excise goods from UK warehouse to UK warehouse.


Setting up a UK entity

In the second half of the webinar Gerry Collins, Managing Partner, and Ruth Potter, Tax Partner, at Ecovis, a company which is highly experienced in working with businesses internationally, spoke about creating a UK presence.


Importing into the UK as a non-UK business

“Goods moving from the EU into the UK will be regarded as imports and will be subject to import VAT,” explained Potter.

“Where the UK customer is unwilling to be the importer of record, the Irish supplier will be responsible and may have to register for UK VAT. A non-UK business can register as a Non-Established Taxable Persons Unit with HMRC; they don’t need a UK physical presence. But they will require a UK EORI number.”

Businesses will need to be established in the UK in order to act as a declarant for customs declarations. If the business doesn’t want to have a presence it will have to appoint a UK-based customs intermediary to deal with customs documentation. Alternatively a non-UK trader without a UK establishment can appoint a full UK agent who will act as the principal and take full responsibility for necessary customs entries, reporting and payment.


Creating a UK presence

“You may want to establish a UK presence simply to act as the customs agent for the Irish business. This would involve minimum cost. Or you might want a presence that can receive goods into the UK for onward supply to your customers, enter into commercial contracts with UK customers and employ staff,” said Potter.

She also explained that non-UK businesses can set up UK bank accounts, but added that the anti money laundering policies can be cumbersome and fees may be higher. Some banks insist on a UK legal entity and HMRC will not issue direct VAT repayments to businesses overseas.

Gerry Collins then outlined the issues involved in setting up a legal entity in the UK looking at the options of a UK branch, a separate limited company or a partnership, in terms of time to set up, legal protection, accounting filing, taxation and commercial issues.

“Setting up a separate entity sends a very strong message of market intent and so is good if you’re thinking of expanding. In my 30+ years of experience about 95% of businesses wanting to do this set up a limited company, normally a 100% owned subsidiary. The 5% who set up a partnership are generally in the financial services sector.”

To conclude, Ecovis outlined some key actions that businesses should be taking now given the short timescale to the end of the transition period. These include talking to customs intermediaries, checking likely commodity codes and VAT rates in the UK, appointing a VAT agent to deal with VAT compliance and performing a Brexit risk assessment.

Ecovis has offered Enterprise Ireland clients a free one-hour consultation for specific company enquiries.

Brexit clock ticking fast for Irish firms to get VAT-ready

If a week is a long time in politics, then a year is an absolute eternity in the politics of Brexit.


Last year, we outlined the VAT implications of Britain’s looming departure from the EU. Already complicated, the picture has since become even cloudier as the UK’s Internal Market Bill pushes for a new law that would change post-Brexit customs and trade rules in Northern Ireland. Things are far from resolved, and one Brexit issue which could impact businesses in Ireland is VAT. For the many Irish firms that rely on the UK/NI markets for goods; VAT will be extremely complex with significant challenges in terms of cashflow, administrative burden, and overall competitiveness.

“The first thing to say is that the proposal to change the Northern Ireland VAT regime under the Ireland / NI Protocol to the Withdrawal Agreement will probably make it the most complicated in Europe,” says Cróna Clohisey, Public Policy Lead with Chartered Accountants Ireland.

“Under the Protocol, Northern Ireland will follow most EU VAT rules in relation to goods but this is not the case with services,” she says. “There are potential headaches in store for Irish companies exporting to, and especially importing from, the UK, and you must start getting on top of the rules now.

Come the first of January 2021, the UK will effectively operate three different VAT regimes. These include VAT rules for goods in Northern Ireland, which will continue to reflect the current position under EU law. For the rest of the UK (Britain excluding Northern Ireland), there will be a different VAT regime for goods. And finally, the UK will have a separate set of VAT rules for services.

No postponement on VAT payments

“If you’re an Irish firm trading with Britain, that’s where the biggest change is going to happen as you’re now going to be dealing in imports and exports rather than intra-community supplies,” says Cróna Clohisey. “For many businesses, this will be the first time they’ve had to deal with the rules for imports and exports.”

“The main issue will be for Irish companies importing goods from Britain,” she says. “From next year, you will be responsible for the import VAT and that will have to be paid immediately on import, whereas pre-Brexit any VAT arising could be dealt with later in your tax return.”

“If you’re adding 21% to goods worth €100,000, that’s an additional €21,000 you have to come up with that you may not have had to come up with before,” Clohisey adds to illustrate the point. “You will be able to claim it back later, but you could be waiting as long as 10 weeks before you’re able to recoup it in your next VAT return if you don’t have a deferred payment arrangement with Revenue.

“Although the UK Government has announced that it will postpone import VAT regardless of the Brexit outcome, the Irish Government has said it will only postpone import VAT on goods traded with Britain in the event of a no-deal Brexit,” she says.

“Irish importers will be able to account for the VAT later, as they currently do on goods from the UK.  If an agreement is reached between the EU and UK, VAT on imports from Britain could cause significant cashflow issues,” Clohisey says. “This is probably one of the biggest challenges that Irish firms will have to deal with in terms of importing goods from Britain, particularly those who don’t have a deferred payment account with Revenue.”

Registering for UK VAT

Another unforeseen issue coming down the tracks is the potential need to register for VAT in the UK. Up to now, many businesses were happily trading within the EU, so Irish firms did not necessarily need to register for VAT in the UK – that is about to change. “Situations will arise in 2021 where you will need to register for UK VAT, or where it will be more appropriate to do so,” says Cróna Clohisey.

“The problem with VAT registration is that it can take a long time,” she says. “Remember, you’re dealing with a new trading regime and HMRC (UK tax authority) won’t just hand out these registrations to anyone, they need to check it’s a legitimate business and that can take weeks.

“If you wait until January [to register], it could be March or April before you get your VAT registration,” Clohisey warns. “I’d be doing it now, don’t wait.”

While the ‘carving-out’ of Northern Ireland continues to make political headlines, it’s clear that there are customs and VAT-related ripples that will have a profound effect on Irish companies dealing with the UK.

Act now

“Now is the time to prepare,” says Cróna Clohisey. “Many Irish firms, especially the smaller guys, will need assistance and advice to understand the new UK/NI trading regime and how it affects them. There are some good supports out there including or, as a first port of call, you should talk to your accountant or financial controller.”

Revive Active: Preparation is key for post-Brexit success

Preparation is everything when it comes to Brexit, with the consensus being that you really can’t start early enough to prepare for the changes that will come in 2021. One company that knows everything about preparation is Revive Active, a massive success story in the Irish health supplements sector that is determined not to let Brexit slow down their plans of expansion in the UK.


Revive Active has been successful almost from its formation in 2011, thanks in large part to research and its dedication to producing exceptional products. The company was founded by Daithí O’Connor, who comes from a finance background but put over 12 months’ research into the supplements sector before establishing the company. “It was almost by accident that I was introduced to supplementation,” he explains. “There were a number of medics in Galway who were interested in alternative medicine and I was introduced from the business side. While they had an array of different ingredients that they would recommend to individuals, nobody had taken on the task of putting these ingredients into one product.

Daithí could see the effects of key ingredients such as CoQ10 and L-Arginine, both of which were involved in Nobel prize-winning studies, and so came up with the idea of putting these ingredients in with many other vital ingredients for wellbeing. “The idea was to make the best product possible, and then figure out the rest afterwards. That has always been the main thrust of our business, to always raise the bar. Our first product, Revive Active, is our flagship product, and contains 26 ingredients in a dissolvable sachet that is easily absorbed. We have 13g of product in there with no fillers or binders – to take Revive Active in tablet form would mean taking thirteen individual tablets.

And undoubtedly, the business has been a success: From 2016 to 2018, turnover doubled, and from 2018 to 2020, it doubled again.

Brexit strategy 1: Move to Ireland 

Today, the company has nine products, with one more in development, seven of which are manufactured by the company inhouse. At first manufacturing was outsourced to the UK, but with Brexit looming, Daithí made the decision to move the operations inhouse to Ireland. “I always wanted to come back to Ireland and manufacture here but we were curtailed by finances. But with Brexit coming I discussed it with our head of operations Colm Horton, , we thought we would bite the bullet and set it up. It has been a fantastic success, and we now have 14 people employed in Mullingar. We’ve been in operation about 18 months and already it’s getting too small and we’re looking at additional warehousing for storage.”

The move was made to minimise the financial risks from Brexit; in 2018, the company was granted European Regional Development Funding (EDRF) for the employment of a manufacturing manager at the plant. EDRF grants are implemented and managed by Enterprise Ireland.

Brexit strategy 2: Put your customers first  

From the very start, Revive Active’s greatest marketing tool was its customers. Our biggest issue was trying to explain to the consumer why our product was different,” Daithí says. “You’re curtailed by claims – even the two ingredients with Nobel Prizes behind them don’t have claims with the European Food & Safety Authority. So, our customers were our biggest advocates and salespeople because they experienced the products benefits. Different people got different results, eg sleeping better, more energy, clearer thought, fewer colds and flus, and they then would tell their friends. Word of mouth is still so important for us.”

Daithí could clearly see that keeping the customer happy was key to success in post-Brexit Britain. “Our customers don’t care about Brexit. If they order a product, they expect to get it the following day. We must maintain our top class service to our  customers as anything less would be a threat to our business.”

“We thought at one stage we could supply everything for the UK from Mullingar, and perhaps incorporate the tariffs and customs. But then we began to think that we could not risk our product being stuck in customs. So first we have built up stock, which we will send over before the end of the year to give us a two-month buffer. Then we are contracting out manufacturing to a company in Wales to supply the UK. It means we have two separate entities supplying the UK and Europe.”

Daithí says that supply to Northern Ireland could come from either location, and it’s important decisions like these that Enterprise Ireland’s advisal services have been invaluable. “Enterprise Ireland has been a great support to us with making such decisions over the past few years. In fact, I have been in touch with a specialist logistics person to discuss Northern Ireland post-Brexit.”

Brexit strategy 3: Look at the market trends

Daithí says that the UK represents about 10-15% of their business, but he sees significant room there for growth. The company has retail partners in Ireland, the UK, Nigeria and Portugal, but online is an important market, and through this, they sell all over the world. And it is here that Daithí sees the opportunities for growth in the UK post-Brexit and in wake of Covid-19.

“The whole industry has changed with Covid; the city centres are not getting the business they had before, but online is way up. Community pharmacies are also probably seeing an uplift. Luckily, we had a presence both in the city centre and through community pharmacies already.”

The company can also see the advantages of being a health and wellbeing business at a time when health is everything to the consumer. Both the online business and this focus on health and fitness have had an impact on Revive Active’s marketing plans in the UK. “We’re supplying Sheffield United football club for the 2021 season with Zest – we’re the official immune-support partner for the club,” says Daithí. “We also have a number of ambassadors such as Irish international and Sheffield United player John Egan and professional rugby player James Ryan. We’ll also launch a PR and digital marketing campaign to really push the business next year.”

Making sure your customs declaration form is accurate

Irish companies moving goods to, from and through the UK will be required to complete customs declaration forms and pay duties on the goods.


Carol Lynch, partner at BDO Customs & International Trade Services

Registering for customs is the easy first step; then you need to decide how to pay the duties and apply for the Deferred Payment scheme if needed. A vital additional step is to decide who will be completing the customs declaration form. According to Revenue, the biggest single reason that goods are stopped at border crossings is due to data errors – so it’s imperative that the person filling out the forms is experienced and well trained.

“It’s a very difficult process,” explains Carol Lynch, partner at BDO Customs & International Trade Services. “There are two essential streams of information that you are including on the form – the first is in relation to customs and tax and the second is in relation to the freight and movement of goods. For the latter, you should be able to provide that information by working with your haulier and referring to the weight, the packing list, the shipping details etc, but the former is a tax declaration so you need to understand custom taxes in the same way you would have to understand any other tax in order to make a return.”

Identify the potential pitfalls

A standard customs declaration form contains over 50 fields; some are straightforward but a lot require a high standard of customs knowledge, such as classification codes – beware, there are tens of thousands to choose from. “Possibly the most important part of the form is the customs classification tariff code,” says Carol. “That code will tell customs what the product is, what group the product falls into, what rate is applicable to your product, and if there is any licensing required. Customs classification is an art in itself – there are some products that are easy to classify, but most products these days are not straightforward as they could be a combination of technologies, or pharmaceutical and cosmetic, or a processed food. You must be able to work through the options and logically apply the one you think is correct. You should be able to explain your choice and understand the rules of classification. If you’re uncertain, you need to get a classification ruling from Revenue.

“Another tricky part is the value of your goods. It’s straightforward if it’s a simple sale of goods to a third party, but what if it’s inter-company or on consignment, how do you work out the value of the goods at that point? In that context, you need to understand the rules of origin.”

It’s also vital to talk to your customers about your international commercial terms, or Incoterms. Goods going in and out of the UK will need both import and export declarations and you need to work out who is responsible for making the declarations and paying the duties. “You need to talk to your customers about who is the importer and who is the exporter,” Carol explains. “With the EU, there were no customs and so goods were simply delivered to the customer, but if that is going to stay the case, then the goods need to be delivered duty paid – which means you have to export the goods and then import them into the UK so there’s a couple of steps. A compromise is that you act as the exporter and your customer acts as the importer, but that doesn’t always work out so you need to clarify this with your customer.”

Employ an agent

Companies can decide to fill through the forms themselves or they can employ an agent – but just like employing an external accountant, you are still responsible for the information on the form. “It’s important to understand customs, even if you’re not going to fill out the declarations yourself,” says Carol. “Look for an experienced agent – but be aware that there is a shortage of experienced agents both here and in the UK, so you need to start looking for one as soon as possible.”

Even more importantly, there is a lot of groundwork to do before employing an agent. “You need to have a master list of everything you buy from and sell to the UK. This is a schedule of all your products listed by SKU number with a description of the product, the tariff classification code and the applicable rate, along with any licences associated with that tariff code. If you only have a few products, it’s not a problem, but if you have 6,000 or more, it’s a big job.”

After that, working with a good agent is relatively plain sailing. “Once you have your agent and you’re beginning to lodge your forms, everything should be running smoothly and it’s really about auditing at this stage. Make sure you keep your master list up to date with any new products, and on an annual basis, review all your products to make sure the tariff classifications don’t change. Every month or week, depending on your volume, take a sample of the imports/exports and carry out your own internal audit.”

Take a training course

Carol would encourage everyone to undertake some sort of training in customs – and there’s plenty of courses to choose from. “Everyone should do some customs training. There are different levels; the Skillnet course is detailed training on how to fill out the form yourself, while Local Enterprise Offices are providing one day training courses on what customs is all about. Enterprise Ireland’s own customs insights course is available on Prepare for Brexit, while the Revenue and Enterprise Ireland customs webinar can be viewed onsite also. This is more than enough for most companies who will be employing an agent. And then Bord Bia is offering specific customs training for food and agri clients. I would urge anyone to avail of the training – it’s free and it’ll take the fear factor away.”